Omni-channel Communications

Omni-channel Communications

Today, it’s imperative that your organization provide a seamless communication experience to your audience, whether they engage with your company via your website or mobile app, or through electronic or printed communications. Each touchpoint of their experience should be consistent and complementary, whether they connect via a smart phone, tablet, or desktop computer.

O’Neil Digital Solutions makes it easy for you to strengthen your customer relationships by communicating how they prefer. We offer a complete Omni-channel communications platform for creating and delivering personalized documents, anywhere your audience wants to receive them — via mobile, web, email or print.

With our ePresentment platform, called ONEconnect, every communication touchpoint is available to your customer, including cloud-based applications, such as Box and iCloud. When a new document is available, ONEconnect will even notify your audience in real-time, via eMail, text messaging, and smart phone notifications. ONEconnect electronically presents or delivers critical compliance and marketing communications documents, including billing statements, compliance letters, welcome kits, ID cards, contracts, confirms, personalized direct mail and other data-driven communications.

"O'Neil is truly an extension of my internal Member Communications team. We rely heavily on their industry expertise and end-to-end web tools that allow us to communicate with our members more effectively and stay in compliance".

- Director of Marketing Communications, National Managed Care Organization